Manchesters Solicitors
Solicitors serving the local community of Sanderstead since 1979. VAT Regn no. 344960931. SRA number 58391 .
Home      Sample client care information: property selling
Print this pageAdd to Favorite

 

 

 

 

A Solicitor-Based Property Selling Service

 

 

 

Description & Terms

 

 

 

Manchesters Solicitors was founded in 1979 by Richard Manchester, who remains as consultant to the firm.

 

We are now pleased to be able to offer a professional service combining both aspects of selling a property all under one roof.

 

Please take time to read through this Information Pack and contact us to discuss our terms further or arrange a free valuation of your property.

 

020 8657 5599

 

email: enquiries@manchesters.co.uk                                              www.manchesters.co.uk

 

19/21 Limpsfield Road, Sanderstead, South Croydon, Surrey   CR2 9LA

 

 

 

Regulated By The Solicitors Regulation Authority 

 

             Contents

 

 

Information For Sellers                                                                               3

Terms of Engagement : Sole Agency/ Multi-Agents                                        4

Legal Work On Sale                                                                                     7

Information For Applicants                                                                          8

Legal Services                                                                                             9

 

 

Information For Sellers

 

 

q      SOLE AGENCY :  FROM  1%  SALE COMMISSION AND CONVEYANCING ALL INCLUSIVE (PLUS VAT)

 

q       MULTIPLE AGENCY : Will be agreed based on value (PLUS VAT – UNLESS OTHERWISE AGREED) SALE COMMISSION AND CONVEYANCING ALL INCLUSIVE

 

q      NO COMPLETION : NO CONVEYANCING CHARGES

q      STREAMLINED SELLING

q      LEGAL CARE FROM OUTSET

q      ENERGY PERFORMANCE CERTIFICATE

q      OFFICE WINDOW DISPLAY

q      LOCAL PRESS ADVERTISING

q      INTERNET ADVERTISING WITH RIGHTMOVE.CO.UK

 

 

 


Terms Of Engagement : Sole Agency

PLEASE COMPLETE

Date………………………………………………………

Name                            :

Property Address :

Interest to be sold      : Freehold/Leasehold/Commonhold

Percentage Rate            :        %

Agency Terms                : Sole/Multi

Asking Price                  : £

 

Cheque for EPC (which includes floorplan preparation) in favour of Manchesters for £50 (up to 4 bedrooms) and £70 (5 bedrooms and over) and £100 for 7 bedrooms and over.       

 

1.                 If you instruct us we will:

q      Display a photograph of your property in our office window;

q    Advertise your property in a local paper;

q    Advertise your property on the internet;

q    Prepare property particulars to hand to applicants;

q    Prepare a "Seller's Pack";

q    Erect a sale board (unless you specify otherwise); and

q    Carry out the legal work on the sale (AS SPECIFIED ON THE ATTACHED SHEET)

 

2.                  Our fee for this work is based on the ultimate sale price and is from      % (sole agency).  The fee is divided as to 0.25% of the fee for the legal work and the remainder for the commission on sale. VAT and payments to others are payable in addition, in particular the Land Registry fee for office copies (approximately £8). We will notify you in advance of the amount of any further payments to others which may arise.  You are liable for our fee only if the sale proceeds to completion, when it is deductible by us from the sale proceeds. These fees are exclusive of legal disbursements and apply only if you instruct us both to seek a buyer and to do the legal work on the sale. If you wish us to act also on a related purchase, we will gladly provide an estimate.

 

3.                  We will not act for anyone but you (except where we also act for another party in the chain of transactions who is not an immediate party to your transaction). Where information comes to our notice affecting a transaction we are at liberty to reveal this to any client of ours. When repaying a mortgage we may also act for the lender.

 

4.                  The solicitor named below will do the work although he may be assisted in the search for a buyer and in the more clerical aspects. If at any time you feel your needs are not being met, please do not hesitate to contact that solicitor or the other partner named below, since it is important that your concerns are dealt with promptly and efficiently. In accordance with Law Society policy, we operate a complaints procedure, details of which are available on request.

 

5.                  Sole Agency – we are instructed on a “sole agency”, that is to say for a minimum period  [     ] 12 weeks from today you will not instruct anyone else to seek a buyer. We are entitled to our fee if you complete a sale of your property to a person who first views the property during the sole agency.  We will be entitled to our fee if a sale takes place to an applicant introduced or re-introduced to the property via any other agent or privately during the sole agency period.  After that time we are only entitled to our fee if the applicant first becomes interested as a result of our efforts in 1 above or with whom we had negotiations about the property and which interest leads to the applicant completing a purchase of the Property.  You should be aware that this may result in other agents’ fees becoming payable in addition but we take no responsibility for determining at any stage whether you may become liable to pay another agent’s fee in addition to our own and we recommend that you seek independent legal advice on that prior to entering into a binding contract for sale.  Subject to this minimum period you may terminate the sole agency by written notice and the Sole Agency will come to an end on the fourteenth day after we receive the notice.

 

During any such time as a sale has been negotiated subject to contract and in our reasonable opinion the buyer genuinely continues negotiations with a view to exchanging contracts as soon as can be expected, the period of the sole agency (or multi-agency if there has been a conversion under 6 below) will be suspended and not resume until the buyer ceases so to proceed and the property is again marketed.

 

6.                 Multi-Agency – The sole agency will continue unless we agree in writing to convert it into a multi-agency. In that event the maximum number of other agents you may instruct will be [...] and our combined fee for the conveyancing and the commission will be [...] of the sale price. Such fee is payable by you if the applicant first becomes interested as a result of our efforts in 1 above or with whom we had negotiations about the property and which interest leads to the applicant completing a purchase of the Property. You should be aware that this may result in other agents’ fees becoming payable in addition but we are not responsible for determining at any stage whether you may become liable to pay another agent’s fee in addition to our own and we recommend that you seek independent legal advice about this before you enter into any binding contract for sale.  Our inclusive conveyancing service on the sale will only be available if you choose to proceed with a sale to an applicant introduced by ourselves. In the case of such multi-agency our fee is divided as to the legal fee the amount which would have been applicable on the sole agency as above and the remainder to the commission on sale. You may terminate the multi agency by written notice and the Multi Agency will come to an end on the fouteenth day after we receive the notice from you. All other provisions of these terms of engagement will continue to apply.

 

7.                 We are not valuers and are not therefore in a position to guarantee that the asking price or the ultimate price is appropriate.

 

8.                  Applicants will be invited to inspect the Property.  Our representative will not attend except by special arrangement and it may be necessary to charge a fee.  Applicants will be provided with a written explanation of our role, and we attach a copy of this.  We will notify you of all offers received.  Applicants will be asked to demonstrate in writing how they propose to finance the transaction, and if this involves related sales, we will tell you what we have been able to find out about those also. We cannot guarantee this information or the Applicant's genuineness or readiness or ability to proceed at any stage. Dealing with the legal aspects does provide useful opportunities to monitor these matters and we will tell you as soon as questions arise.

 

9.                  ENERGY PERFORMANCE CERTIFICATE (EPC)

 

It is a legal requirement to provide an EPC within 28 days of first marketing the property. It is your responsibility as Seller to make sure that this is in place, but we can arrange for an Independent Energy Assessor to provide this for you, if you request that of us and put us in funds for it. 

 

·          Leaseholds may require payments to others, which vary according to the property, which we will have to ask you for separately in advance when we know what they are.

 

·          Remember buyers may legitimately wish to do their own official local search so your choice could cause delay.

 

Please indicate your choice in the heading to the engagement letter.

 

10.             Please indicate your agreement to these terms by signing and returning the accompanying copy with your ID. We reserve the right not to accept instructions, with or without reason. Also with or without reason after the 12-week period in 5 above, we may choose to withdraw from seeking a buyer for you. We may choose not to act for you further or at all on professional grounds at any time.

 

11.             Separate terms will apply to (a) any purchase or (b) any new mortgage or (c) if you instruct us on the legal work but not to seek a buyer on the sale or (d) if we are to act on the legal work but do not find a buyer who proceeds to completion. You may reject these terms, but we cannot then act on such matters unless a variation is agreed.

 

12.             Until we exchange contracts on your behalf, you are not to enter into any legal obligation to sell the Property. Any prospective sale is to be "Subject to Contract". All discussions with applicants must be "Subject to Contract". We recommend you put nothing in writing: if you do write anything, be sure to head it "Subject to Contract".

 

13.             If there is more than one of you we act for you jointly and we will treat the instructions of any one of you as the instructions of you all and if you require independent legal advice, then each of you, as individuals, has the right to consult a separate solicitor and you should tell us if you intend to do this. In some cases a conflict of interest or problems of confidentiality can arise and we may then have to decline to act further for any of you in the transaction.

 

14.             The attached “Client Care Information” applies and forms part of these terms of engagement.

 

The solicitor partner to act for you and supervise your matter will be            : James Manchester

 

The other partner is                                  : Andrew Durman

 

To agree the above terms, please sign below.

 

... ... ... ... ... ... ... ... ... ... ... ... ... ...            ... ... ... ... ... ... ... ... ... ... ... ...

Signature                                                          Signature

 

... ... ... ... ... ... ... ... ... ... ... ... ... ...       ... ... ... ... ... ... ... ... ... ... ...  ...

Dated                                                              Dated

 

PLEASE NOTE THAT ALL OWNERS SHOULD SIGN


Legal Work on Sale

 

The fee for the legal work on a sale covers the work on one abortive sale and the work on the sale that goes ahead immediately after that. If there are two or more abortive sales we may make an additional charge of the element for the legal work (at the partners’ discretion) on every abortive matter exceeding one (adjusted in accordance with the attached client care information to cover only the work actually done charged as a proportion of the conveyancing element (but not exceeding that) as set out herein on a pro rata basis at £100 plus VAT of £20 per hour). In addition to the fee on any abortive matter which is so charged, we will charge for the work on the sale that proceeds.

 

ID required, please:

 

a)      Photocard Driving licence or passport; and

b)     Receipted Utilities demand or original bank statement addressed to you at your residence which is less than 3 months old.

 

q             Advice as to procedures and checking your ID;

 

q             Procedural correspondence;

 

q             Obtaining details of your title from the Land Registry and also from your lender if you have a mortgage and proving ownership to your Buyer;

 

q             Drafting contract, agreeing it with your buyer’s solicitor and having it signed;

 

q             Obtaining and providing standard pre-contract information;

 

q             Obtaining redemption figure and paying off mortgage out of sale proceeds (if applicable);

 

q             Agreeing document transferring ownership to your buyer and having it signed;

 

q             Exchanging contracts and completing sale.

 

q             Reporting to you on exchange of contracts;

 

q             Synchronising sale and purchase where required; and

 

q             Preparing full statement of figures by way of a cash account prior to completion and if required accounting to you on completion for any money due to you.

 

 


Information for Applicants

 

1.                  We act as solicitors for the owner both to find a buyer and on the legal work.  We cannot therefore act for you on the legal aspects of a purchase of the property (unless we tell you otherwise).

 

2.                  The property description does not form part of any legal representation or contract, and although measurements have been provided they cannot be guaranteed either by us or by the owner. None of the appliances have been tested nor will be by the owner or us.

 

3.                  Although we will notify the owner of any offer you make, we will not be able to regard it as serious until we have written proof of satisfactory financial arrangements and ID. Where there are related sales we will also need a full explanation of the position there before recommending you to the owner.

 

4.                  No legal commitment in relation to the sale of the Property arises and everything is entirely “subject to contract” until we exchange contracts on behalf of the owner.

 

5.                  The ID we require with any offer is: (a) A Current Photocard Driving Licence or Passport; and (b) Receipted electricity bill addressed to you at your residence which is less than three months old.

 

6.                  After you have instructed your solicitor, we will continue to contact you direct, but not on strictly legal matters.

 

7.                  We are obliged under new anti-money laundering legislation to carry out electronic id checks on all new selling clients as well as applicants who we introduce to our selling clients, at a cost of £7.05 per person including VAT and will collect this from you at the outset and also immediately once a sale has been agreed in the case of the buyer(s).

 

8.         We reserve the right to charge £5 plus VAT for carrying out AML Searches, per person.

 


Legal Services

 

 

 

Once you have moved, it is a good time to review your legal affairs.  At Manchesters Solicitors we are able to assist with that process.  Our Partners are able to advise on:

 

q       Wills

q       Probate /Administration of Estates

q       Tax Advice

q       Trusts

q       Powers of Attorney

 

If you would like further information, please telephone to make an appointment.

 

Manchesters Solicitors      020 8651 3118

 

MANCHESTERS SOLICITORS

CLIENT CARE INFORMATION

 

Under Solicitors Code of Conduct 2007, all solicitors are required to give certain client care information at the outset of the matter.

 

1.       Amount of Costs

Please note that this firm’s fee will be shown as on the covering letter or on the attached sheet, unless your instructions or circumstances vary substantially.  The estimate is intended to cover only the general areas shown in the attached Summary of Work. 

 

2.       Time Estimate

The average time for a conveyancing transaction from instructions to completion is about two months, or one month for a re-mortgage, but the actual time for a individual matter can vary greatly from this, depending on the particular circumstances and is largely the result of the readiness and willingness of all parties to proceed. As far as the legal work is concerned, this is dealt with by return wherever possible.

Many clients experience serious problems and inconvenience by agreeing too short a period between exchange of contracts and completion.  You should please note that failure to complete on time usually entails an interest penalty and substantial damages.  Where you are purchasing with a mortgage, we would not under any circumstances, agree to a period of less than 8 working days between exchange of contracts and completion.  This is because there are extra tasks to be completed prior to completion in relation to the mortgage and if a lesser time is agreed to, we cannot guarantee that the mortgage advance will be received in time for completion.  Even where there is no mortgage involved, we still do not recommend a period of less than 8 working days.  In any event, lenders frequently stipulate a minimum period between receipt of a request and actual dispatch of the money.  It is not sensible, from the point of view of costs and the organisation of completion, to request the money from the lender prior to exchange of contracts.  Thus it is our policy that we do not request any mortgage advance until contracts have been exchanged and the completion date has been fixed.

 

3.       Payment of costs

Unless you have taken advantage of our property selling service, where different terms apply, costs are payable if a transaction fails to proceed. Costs and disbursements are payable shortly before completion. You should check you have sufficient funds to make up any additional money you require, including charges, beyond your mortgage advance and any sale proceeds. We will not do this check for you.  Please note that in view of the money laundering regulations it is our policy not to accept cash for sums due.  There are circumstances in which we may be entitled to retain your papers for unpaid costs (“a lien”).  If you are in breach of your conveyancing contract you may have to pay the other party’s costs.  We will not make arrangements for those costs to be paid by anyone else than you.

 

4.       Fabric of Property

If your are purchasing, we do not undertake to check the validity, extent or enforceability of guarantees relating to the fabric of the property or to ensure that the benefit of them is transferred to you, except in the case of NHBC cover.  You are advised to have a full survey by a chartered surveyor prior to exchange of contracts.

 

5.       Objectives

The objective is to conclude the transactions referred to in the heading to the covering letter.

 

6.      The Next Step

To obtain the information for the preparation of the draft contract to send to the Buyer’s solicitor.

 

7.      Level of Service

You will be written to whenever our work reveals a point on which we require your instructions or if there is some special aspect or difficulty.  You will be written to with the contract to sign when the draft has been approved, (with any proposed amendments), by all parties.  In the case of a purchase, you will be provided with a full report of our investigations.  You will be written to when contracts are exchanged and notified of the agreed completion date and after that you will be provided with a full cash account showing the cash position for completion.  You will be notified finally of completion and when Land Registration has been concluded.  We will respond promptly to your requests for information within the limitations set out in 11 below as to numbers of attendances and letters.  It is agreed that we shall not be under any obligation to inform you otherwise as to progress unless we arrange with you to do so in advance in which case additional costs may be involved.

 

8.       Our Responsibilities

These are contained on the attached “Summary of Work Covered by the Estimate”.  You will be notified promptly of any matter which gives rise to concern following that work and your instructions sought.

 

9.      Your Responsibilities

It will not be possible to provide the level of service you would expect unless you deal fully, frankly and honestly with us at all times and instruct us promptly whenever requested to do so on any specific point.  Normally we would expect written instructions, confirming you understand the issues.

 

10.    The Person Dealing with the Matter

This is set out in the covering letter.  Some of the more clerical aspects will be delegated to suitable staff but the person dealing remains responsible on a day to day basis and is your first point of contact.  If that person is not available please leave your contact details with reception with a request to notify the person dealing.  If this is not appropriate, please speak to anyone named in the letterhead.

 

11.    Variations to Estimate 

 

This will only apply over and above the quoted combined selling and marketing fee in the event of discovery of a serious title defect on the property you are selling which is not acceptable to a buyer or lender, where notice will be given to you in advance, and an opportunity given to accept or decline the proposed variation to the legal fees element. If this happens we will notify you in advance and the solicitor’s rate of £200 plus £40.00 VAT will be charged.  The estimate does not include explaining the Law to you (other than of the most elementary nature), dealing with breaches of contract, disputes or litigation, or providing funds due from yourself or others.  Please also note the terms include only one free abortive sale any more allowed will be at the discretion of the partners. The general principles of charging are contained in the client care information.

 

You will be notified in advance if it becomes necessary to vary the estimate, this variation will reflect any special skill required or difficulty involved, the importance to you, the amount or value of any property involved, any need to expedite, work done, solicitor’s time at the rate of £200 per hour plus £40 VAT and clerk’s time at the rate of £100 per hour plus £20 VAT.  You will also be notified in advance of any changes in the payments due to others.  If anything arises outside the limits of the “Summary of Work”, we will notify you in advance if, as a result, it becomes necessary to vary the estimate.  You will note the likely payments to others.  If these vary we shall also let you know.

 

The same approach is adopted in charges for abortive matters of more than one where they prove to be extraordinary difficult (but see also below in this regard).

 

The estimate does not include dealing with any collateral security. These days, solicitors are rarely involved in such cases but you will be told if this happens. 

 

Kindly note that the estimate does not include costs for specially expediting the matter.  All matters are dealt with promptly and by immediate return of post and telephone calls, wherever possible.

Please bear in mind that leasehold properties involve additional work and if you are selling or purchasing a leasehold property the normal work only is reflected in the estimated fee.

12.    Complaints

If at any time you feel your needs are not being met, please do not hesitate to contact the person dealing or a person named in the letterhead since it is important that your concerns are dealt with promptly and efficiently.  In accordance with the Code of Conduct, we have a complaints procedure, details of which are available upon request.

 

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at 3rd Floor, Sunlight House, Quay Street, Manchester,M3 3JZ to consider the complaint.  Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

 

13.     Acting for Others

         Mortgage Lenders

We will not act for any other party to your transaction unless you are instructing us jointly with others or you are obtaining a loan from a bank or a building society.  In the latter case we will act also for the lender if possible.  In doing so we have to observe the requirements of “The Lenders Handbook” issued by the Council of Mortgage Lenders.  If anything which affects the security comes to our notice we will (subject to general legal requirements), therefore disclose it to them, whether or not it is adverse to your interest and whether or not it concerns your personal details.  It is a fraud to misrepresent the purchase price and we have a duty to inform the lender of the true price being paid for the property.

 

Joint Clients

Where you are instructing us jointly with another or others, we will treat the instructions of any one of you as the instructions of you all, and each of you instructs the others as his agent for that purpose.  If those instructions differ, then no further progress can be made in the matter unless the difference is resolved.  We are obliged to disclose all relevant information coming into our possession to all clients, even though it may be adverse to the individual interests of individual clients or concern personal matters.  You understand that we act for all of you jointly and not individually.  If you require separate or individual advice on any aspect you should instruct another solicitor for that purpose to look after your individual interest.

 

14.    Means of Contact

We anticipate you will wish to contact us only by post, fax, delivery or telephone.  Telephone us first please if your email requires urgent attention otherwise it will be checked usually within 24 hours and on a working day.

 

Manchesters

Edition 06.01.2011

 

 

Where one of our staff personally attends on you away from our offices and invites you to sign these terms of engagement then please note that the following Notice then applies to you:

NOTICE OF YOUR RIGHT TO CANCEL THE CONTRACT 

1.  We are Manchesters Solicitors practising as Manchesters Property Centre at 21 Limpsfield Road Sanderstead South Croydon CR2 9LA

2.  The contract  or offer is identified by its date and the address of the property to which it relates.

3.  You have a right to cancel the contract if you wish and this right can be exercised by delivering, or sending (including by electronic mail) a cancellation notice to the person mentioned in the next paragraph at any time within the period of 7 days starting with the day of receipt of a notice in writing of the right to cancel the contract.

4.  The name and address of the of the person to whom a cancellation notice may be given is:  James Manchester of Manchesters Property Centre, 21 Limpsfield Road South Croydon CR2 9LA and his email address is:  manchestersUK@gmail.com

5.  Notice of cancellation is deemed to be served as soon as it is posted or sent (or in the case of an electronic communication from the day it is sent) to us.

6.  You can use the cancellation form provided if you wish.

 

CANCELLATION NOTICE 

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail) this to the person named below. You may use this form if you want to but you do not have to.

(Complete, detach and return this form ONLY IF YOU WISH TO CANCEL THE CONTRACT.) 

To: James Manchester, Manchesters Property Centre, 21 Limpsfield Road, South Croydon CR2 9LA

I/We (delete as appropriate) hereby give notice that I/We (delete as appropriate) wish to cancel my/our (delete as appropriate) contract :

date of contract or offer:

address of property: 

Signed:

Name and Address:

Date: